Health Care Reform Event at L.A. Care Health Plan on March 21, 2012

IABC-LA presented a highly informative panel of communication experts to discuss “Communicating Complex Change: Health Care Reform” on March 21, 2012 at event program sponsor L.A. Care Health Plan’s headquarters.  Cheryl Farrell, Board Member of IABC-LA, moderated this invaluable panel session to share how local health care professionals are communicating the complex changes of health care reform to various audiences (Event Podcast).

The distinguished panel included Patricia Clarey, Senior VP, Chief Regulatory and External Relations Officer of Health Net ;  John Merryman, Senior Director, Marketing/PR of South Bay Family Health Care; Ronald Owens, Director, Corporate Communications of Kaiser Permanente Southern California; Elena Stern, Communications and Marketing Director of L.A. Care Health Plan; and Cheryl Fields Tyler, Owner and CEO of Blue Beyond Consulting. The panel informed our chapter members how health care reform is being received and integrated by leading health care companies in Southern California (listen to the event podcast).

The panel discussion after a quick buffet dinner covered topics such as how this legislation is an extraordinary opportunity for innovation within the health care system as well as communications, how the new competitive environment created by mandating state-based Exchanges on individual policies will create positive benefits for consumers, and how do communicators break through to its new and existing audiences (we learned about the role and importance of Spanish-speaking Promotoras!)

So many advances have been made towards creating a communications system that is much more efficient than yesteryear including revolutionary a $5 billion electronic computerized patient records system as opposed to handwritten files and notes as discussed by Ron Owens of Kaiser Permanente.  Doctors are required to learn this system so a patient can be treated across states with tremendous efficiency.

Healthcare communications consultant Cheryl Fields Tyler emphasized the extraordinary opportunity for innovation that comes with such far-reaching legislature and how this is a game-changer for U.S. business overall.  She also emphasized the need for communicators to embrace and support the new legislation positively to create better understanding and trust between employers and employees.  Employees trust face-to-face meetings with direct managers.

Pat Clarey of Health Net has served as chief of staff to both former California governors Arnold Schwarzenegger and Pete Wilson, with current Health Net responsibilities for federal and state regulatory, legislative and compliance issues.  Pat discussed the new legislative concept of “guaranteed issue” for individuals seeking individual insurance policies through the reform’s American Health Benefit Exchanges, which has not been offered in the current California landscape if an individual had a pre-existing condition such as asthma.

John Merryman of South Bay Family Health Care noted the importance of funders for newly established programs.  In his view “money follows money” and the health care reform will shift how funding funnels through non-profits as well as private health care companies.

Elena Stern of event sponsor L.A. Health Care Plan enlightened us on how significant the role and use of a Promotora, a female Spanish-speaking healthcare advocate, is to underserved communities needing an array of healthcare and healthcare related services.

Finally, audience participants engaged in a Q&A with more information shed on topics such as how doctors are receiving all of this new legislation.

Big thanks to “Communicating Complex Change: Health Care Reform” event committee including IABC-LA members Cheryl Farrell, Paromita Ghosh, Adam Kevorkian, T.J. Stevko and Cimone Farrell.  Bill Spaniel served as podcast engineer while Ed Carreon of www.carreonphotography.com provided photography.

The chapter also kindly thanks event sponsor L.A. Health Care Plan for its sponsorship and use of its downtown headquarters facilities.

Please click here to listen to the event podcast.

 

“The Care and Feeding of Your Network” Event – Il Fornaio on 2-29-12

IABC-LA Members participated in an engaging, interactive presentation entitled “The Care and Feeding of Your Network” at Il Fornaio in Manhattan Beach on 2-29-12.  Are you an introvert or an extrovert when making connections at specific events?  When you hear the phrase “networking event” do you dismiss the whole concept as too much smiling-and-business-card-exchange work? Are you one of the 99% of people who are full of …. (rhymes with “it”!) when it comes to follow-through according to author and expert connector Peter Shankman?

Presenters and L.A. Chapter Board Members Cheryl Farrell, Chris Cabrera, Paula Cassin and Christie Ly presented valuable statistics, and tips on much deeper networking practices, with interactive exercises on ice breakers, elevator pitches, connecting, and the importance of follow-up! The evening allowed extrovert and introvert members to practice and engage with each other going beyond status-quo networking while getting to know one another’s expertise and even passions.  Lots of buzz in the warm and toasty Il Fornaio room as new conversations and new connections were being made.

Cheryl Farrell of Cheryl Farrell Communications presented tips for panic-free interactions with “strangers”.  Cheryl cited Myers-Briggs research on introverts vs. extroverts behavior as being misunderstood.  Myers-Briggs states what types of people, activities and events gives you energy determines introvert and extrovert status.  Many of us may be a blend depending on activities.  Cheryl discussed how we may test ice breakers in safe places, be well read with conversational topics and reframe initial introductions with less “me focus” and more outward focus in an “exchange of attention.”

Chris Cabrera engaged members on the subject of elevator pitches.  Elevator pitches need to be crisp and to the point, compelling with an attention-grabbing phrase and spoken with confidence.  We congratulated new member Betty Henry who tried her elevator pitch out for the first time in front of the group, and Charlotte Lassos who bravely demonstrated her elevator pitch.  The elevator pitch concept sounds easier than it looks, even for professional communicators, yet is an essential component of deeper networking.

Paula Cassin discussed connecting vs. standard business-card-exchange networking.  Truly connecting involves not only connecting to a new contact, yet also who you may be able to connect that person to who may need a specific resource.  By removing the expectation that a new contact must do something for you immediately if you do something for them right now allows for a longer-term payoff and certainly a more authentic connection.  During one interactive exercise, Paula asked us to write down 1) our passion, 2) something we are looking for right now, and 3) our expertise…and then engage and connect to others in the room looking for intersecting interests and needs, professionally and personally.

And finally, Christie Ly discussed the importance of follow-through, which according to author and expert networker, Peter Shankman, is a serious faux-pas for most networking people in his article “Why Most People Are Full of S…, and How Not to Be One of Them.” We all want to be thought of as “the nice guy” yet follow-through is where the other 1% lives.  Follow-through takes work yet can be a huge pay-off. Christie discussed how important it is to help others make connections if you mentioned a contact or resource.  To support the follow-through ideal, IABC-LA member Anna Lefter told of her early work experience with PR pro Carl Terzian, who wrote handwritten notes after initial introductions and kept a journal on contacts so he could remember children’s names, interests, and other professional and personal facts.

We were delighted to welcome new chapter members Deborah Hudson of Zurich Insurance and Betty Henry, while seeing participants Chris Keough of Belkin, Anna Lefter, Charlotte Lassos, Anne Giblin, Allison Mullin, Kerry Bonner, and former chapter president Jamie Lipson who was a terrific sport in revealing her favorite guilty-pleasure t.v. show “The Bachelor”!

Big thanks to presenters Cheryl Farrell, host and presenter Chris Cabrera, Paula Cassin and Christie Ly with event assistance from the awesome Cimone Farrell.  We also appreciated the roaring fireplace and the calamari hors d’oeuvres.  Great connections were made by all!

The Care and Feeding of Your Network

IABC/LA Invites You to the Event:

The Care and Feeding of Your Network

Building Your Circle of Trusted Resources

(This event is free for IABC members)

Will 2012 be the year you strengthen your professional connections? IABC Los Angeles invites you to an evening of hands-on practical tips to build your “circle of trust” so it’s there when you need it.

Maybe you have hundreds of LinkedIn connections, but can’t remember the last time you had a meaningful connection within the network. Do you have contacts you can turn to for a job, a vendor, a best practice, a referral, a template or even a communications shoulder to cry on?

 

Helpful tips you’ll learn in a 60-minute interactive session:

1.  Breaking the Ice … or is it a glacier? Big ideas on small talk. How to connect with someone instantly, be memorable, transition to a business need

2.  Your Elevator Pitch. What is it? What should it include? Successful examples

3.  Matchmaker, Matchmaker Connecting others to demonstrate your value

4.  The Art of Follow-Up This differentiates you from 75% of most people. It’s simple, but few ever do it. It can make a world of difference.

 

Date: Wednesday, February 29, 2012

Time:  6:00 PM – 8:00 PM*

Location: Il Fornaio Restaurant 

              1800 Rosecrans Ave                                                                                                

              Manhattan Beach, CA 90266

 Cost: Free to any current IABC member from any Chapter

         $20.00 for non-members

         $10.00 for students with valid ID

Appetizers and one drink included for all attendees

RSVP: February 20, 2012

To Register: Click here

Parking: Free parking in adjacent lotBring your business cards and a friend and join other communications professionals at the authentic Italian, Il Fornaio, Manhattan Beach location. Less than 5 minutes from the 405!
*Agenda  

6:00 – 6:30 Open Networking

6:30 – 7:30 Four Helpful Tips -Interactive session

7:30 – 8:00 Open Networking – Practice what you learned

8:00 onwards – IABC After Dark

Communicating Complex Change: Health Care Reform

Are you overwhelmed by details of health care reform?

How do you communicate complex change to your audiences?

IABC Los Angeles invites you to hear communications experts discuss the basics of health care reform and how to communicate it to various constituencies.

This two-hour seminar allows diverse stakeholders to share their communications strategies about the ground-breaking legislation. Speakers will address health care messages targeted to the general public, physicians, under-served communities and others.

Panelists represent organizations serving local and national audiences:

Date: March 21, 2012    

Time: 5:30 – 8:00P
Agenda
5:30 – 6:00P    Buffet and Networking
6:00 – 8:00P   Panel Session – Q&A
8:00P                IABC “After Dark”

Location:
L.A. Care Health Plan   

1055 W. 7th Street
10th Floor Conference Room 1017
Los Angeles, CA 90017
Parking is available for $5 per entry across the street from L.A. Care Health Plan.

Register on Eventbrite: http://www.eventbrite.com/event/3021388053

IABC Proudly Welcomes L.A. Care Health Plan

Official Event Sponsor

L.A. Care Health Plan logo

“As the nation’s largest public health plan, we are dedicated to helping Los Angeles County residents obtain health care for their families from doctors and other health care providers who understand and respect them.”

IABC “After Dark” is a post-event networking opportunity. Details coming soon.

For event inquiries, email LA-Communications@iabc.com

Visit IABC Los Angeles and IABC International

Event Committee: Cheryl Farrell, Cheryl Farrell Communications; Paromita Ghosh, L.A. Care Health Plan; Adam Kevorkian, Kaiser Permanente; T.J. Stevko, Cimone Farrell

11/17/11 – Shel Holtz Presented “Maximum Awareness, Minimal Effort” at Avery Dennison

IABC-LA presented “Maximum Awareness, Minimal Effort” by Shel Holtz on Thursday, November 17, 2011 at the Avery Dennison headquarters in Pasadena.  Holtz is an expert in communications, social media and technology and was superbly engaging in sharing “What’s the least we need to stay in touch, remain marketable and keep up-to-date?” And who has the time to use all these tools?

Holtz of Holtz Communications+Technology, is also known for his outstanding “For Immediate Release” (FIR) podcasts on business communications and tech with co-host with Neville Hobson.  He is a former IABC-LA chaper president and his expertise covers employee communications, corporate PR, crisis comms, media relations, financial comms, IR, marketing comms and compensation and benefits communications.

Shel addressed over 20 IABC-LA members over a buffet dinner at Avery Dennison’s cool 1960’s-style headquarters (the welcoming Koi pond was incredible!).  Christopher Swan of Avery Dennison assisted with providing the venue and an outstanding professional development evening.  The evening kicked off with member introductions and Paula introducing Holtz. We were just delighted to have Shel address the chapter…knowing full well of his intense global and domestic schedule.

Shel led everyone through various social media channels with an emphasis on matching the right tool with what the user is trying to accomplish with an audience.  Going beyond the standard FaceBook, Twitter and LinkedIn tools, Holtz illuminated outstanding resources such as Delicious, Paper.Li, ScoopIt, Mashable, Marketing Over Coffee and Storify.  And audio podcasts like Marketing Over Coffee and FIR allow you to multi-task and take a break from a screen. While you do not need to become an expert in all of these tools, it is very important to understand how content curation is integral to creating a filter for information overload.  (Look for the chapter to start using Storify…this was one of my favorite tools presented besides Marketing Over Coffee…and of course, FIR!)

Content curation was one of the big takeaways of the event and how trusted guides in content curation have evolved in media. Yet Shel spoke about the absolute necessity of context with content curation. Just like an art curator, it’s not enough to add pictures and artwork to a collection, there must be a context of what and why content is being added to a social media or media platform.  Shel supports the notion there’s no such thing as information overload, yet there is a serious problem with organizations and sometimes communicators not using enough filters to mine information.

Shel discussed two emerging career positions: community liaison and content strategist.  Within the community liaison role, someone has to have eyes and ears on the community surrounding an organization to achieve true community engagement.  A content strategist supports Shel’s concept that these days every company is a media company, whether the company chooses to be or not.  The difference between a content strategist and a traditional PR strategist is the content strategist focuses on content that is not pitched, yet still engages.  No corporate agenda pushing!

Interesting tidbits…Tumblr blogging tool has surpassed WordPress now. And GooglePlus is just terrific for getting answers to questions very quickly.  Christopher Swan pointed out…getting answers to Google Plus in general!  Christopher is part of the experienced trendy tool intelligentsia…with his “voice of reason” behind it all.  (Listen to Christopher on the video wrap-up of the event.)

On the subject of blocking employees from using social media on the job, the idea that just Millenials use social media is statistically wrong.  Age group 35-55 within companies using social media has created a flat statistic from even a few years ago.  It is crucial that employees have access to social media as studies have shown increased productivity.  88% of employees check social networks as a break between tasks, resetting concentration to do more work, not less work!

The evening wrapped up with a Whole Foods gift card to Shel for coming out to the chapter after a presentation same day to the IABC-USC Student Chapter.  Chapter President Paula Cassin also welcomed past chapter presidents who each told a funny or philanthropic anecdote while they were in office.

The conversation continued with Shel and well attended “After Dark” post-event socializing at “Bar Celona” for empanadas, Sangria, coffee, and connected conversations.  Shel pointed out how the face-to-face “After Dark” events are as important to communicators and the chapter as keeping up with contacts through social media connections. We appreciated Shel’s sentiments that IABC in general has a warm tone throughout its membership base.

Tremendous thanks to Shel Holtz, Christopher Swan, Avery Dennison, Christopher Cabrera who played escort to Holtz navigating Los Angeles chapter events and logistics while also moderating the evening’s event, and Dana Edler and Cheryl Farrell in welcoming/checking-in welcoming members. Special thanks to Adam Kevorkian, who worked tirelessly behind the scenes on important meeting logistics (like food!) We couldn’t have done it without him.

 

 

 

 

 

 

 

Murder Mystery Luncheon

We brought back by popular demand, a murder mystery luncheon.

What’s this? I just found out that one of our members is going to be ‘knocked off’ at our Holiday Party…

A secret source told me that he’s working The Dinner Detective actors, and not only will we have a fun ‘whodunit’ to solve, but corporate communications and IABC- LA Chapter shenanigans will come into play.

The Board has put in a lot of work to create an event that will be great for networking, great for your appetite and great for the spirit (lots of laughs and camaraderie).

Please join us if you can.

 

We’ve kept the price low (below cost, as we’re supplementing with Chapter funds and sponsorships), so it’s an excellent opportunity to experience a murder mystery for very little cost. We encourage you to bring family or friends along!

 Event Cost and registration: http://www.eventbrite.com/event/2488077908

Here are details:

Sunday, December 4, 2011

Culver’s Club at DoubleTree by Hilton Hotel

6161 West Centinela Avenue, Culver City, CA 90230

 

Networking Reception: 1:00 – 1:30PM
The “Murders” Begin: 1:30 – 3:00PM

Quality Time for PR Minds 2011

 

Calling all PR professionals who want to give back!

If you have at least two years of public relations experience and are interested in donating your time and creativity to some very worthy nonprofits, then join PRSA-LA for “Quality Time with PR Minds

On Saturday, October 29, from 8:30 am – 4:00 pm, at RAND Corporation in Santa Monica.

Quality Time is your opportunity to make a significant contribution in just one day by helping to inspire, encourage and empower local nonprofits to tackle their most challenging communications issues.

For more information, please visit PRSALA.org and click on “Quality Time with PR Minds

 

 


 

October 12th – Social Media CRASH Course and Workshop

On October 12, 2011, IABC-LA members attended “Social Media CRASH Course and Workshop” hosted by Belkin at corporate headquarters in Playa del Rey.  Christopher Keough, Corporate Communications Manager at Belkin hosted members to a case study discussion of in-depth social media platforms. Meanwhile, Julie Fornaro, the chapter’s social media chair, masterminded a scavenger hunt workshop equipped with learning-as-you-go clues and “sweat-producing” tasks divided amongst team challenges.  Myra Jolivet, chapter communications chair volunteer, moderated the overall discussion.

Keough introduced Lee Drasin, Belkin’s new Director, Interactive Marketing and Leah Polk, Senior Global Public Relations Manager.  Drasin came to Belkin from Petrol Advertising and shared an example of using FaceBook and email as a platform for an interactive social game named “Battlemail”.  Drasin’s example proved to be an exciting concept for the receptive client, however, as time wore on, so did the client’s concern about strategy, presentation and the approved 100k budget to create awareness for a movie entitled “The Crazies” tied into the social media platform.

How did a social media incident end up crashing Belkin.com? Leah Polk discussed a case study in which a recent incident involving a “30 routers in 30 days” campaign turned into a worldwide 50 percent of sale that lead to a learning experience of learning experiences in social media usage and strategy.  Polk also mentioned creative social media strategies such as Belkin’s “make over your dorm room” prizes. There was much discussion about whether communicators will become Google-Plus supporters, comparisons with FaceBook’s capabilities, and how Klout can be an effective tool regarding scoring social media’s effectiveness.

Armed with laptops, cell phone apps for the social media scavenger hunt and a truly engaged attitude, participants included: Christie Ly, Chris Cabrera, Cheryl Farrell, Charlotte Lassos, Jevon Ooi, Divya Chandran, Kris Kraves, Roxanne Truesdell, Dawn Pace, Beth Martin, Ann Giblin, Deshauna Brown, Stacy Noble, Julie Pine, Mark Dernheim, Hillary West. All “got game” in Julie Fornaro’s fun twists, turns and team challenges during the social media scavenger hunt.

IABC-LA Chapter President, Paula Cassin, ended the evening with invites to upcoming not-to-be-missed events including Shel Holtz and the laugh-a-minute Murder Mystery Holiday luncheon in December.

Finally, Paula thanked Belkin by offering an honorarium from the chapter to a charity of Belkin’s choice for outstanding hosting and speaker participation.  We so appreciated the evening!

 

 

 

Social Media Crash Course & Workshop – October 12th, South Bay

Social Media Crash Course & Workshop…(a Working Dinner)
& IABC-LA “After Dark”

Bring your laptops, iPads, mobile device of choice and tech-stories to IABC- LA’s Social Media Crash Course & Workshop. Whether you’re a “Techx-pert” or a “Tech-newbie,” there‘s something for everyone! Dinner will be served!

Join us for a unique experience using social media for strategic communications: internal, external, crisis and more. We’ll tackle technology such as Twitter, Facebook, LinkedIn, YouTube and Google+ for your communications goals. You will hear case studies and please bring your own!

Details:
Power up at 6:30 PM
Power down at 8:30PM

Belkin  Café @ Belkin Corporation
12045 E. Waterfront Drive
Playa Vista, CA 90094

And after the crash course, you’ll need a rush, so get permission to stay up late (c’mon, it’s not that late) and attend IABC-LA “After Dark,” our after-hours portion of the evening. For those continuing the fun, we’ll meet at Rush Street, a Chicago-themed joint with great beverages and desserts.  So, don’t be shy, be “Chi” and join us! 

http://www.rushstreetculvercity.com/join.html

Click here to register

IABC-LA Nose Wine Cellar Networking Event 9-21-11

IABC-LA Nose Wine Cellar Networking Event 9-21-11

IABC-LA Chapter kicked off the beginning of the networking season with a warm toast of conversation, and networking at Nose Wine Cellar Networking Event in Pasadena on Wednesday, Chapter President, Paula Cassin welcomed members and very special guest, Adrian Cropley, IABC Chair in from Australia! Members were surrounded by brick “cellar” walls and stocked wine shelves, and enjoyed especially warm and lively conversation, deep red wine “legs” while sipping glasses from premium vineyards, bruschetta and cheeses, all while continuing that signature friendly-chapter atmosphere that is IABC-LA.  Cimone Farrell, volunteer event coordinator did a lovely job of putting the event together at Nose.

Paula Cassin welcomed everyone to a new networking event year, and noted the chapter’s collegial engine really does run on the steam of its volunteers.  New Zealander Paula and all of us were delighted to welcome affable international colleague, Adrian Cropley, who addressed the crowd with a few words on this year’s three-point focus of career, content and more value regarding IABC membership.  Adrian is the Principal for Cropley Communications in Melbourne.

Chris Cabrera invited members to “stay out a little later on a school night” for the After Dark after-event portion of the evening…which will continue throughout events this year so participants can connect a bit more over lattes.  Susan San Martin, our chapter career development volunteer and Christopher Swan enjoyed some chat time with Adrian.  Bill Spaniel welcomed members to assist in the process of judging the writing category for the Gold Quill Awards in January.  Paromita Ghosh and Rebecca Mikkelsen continue to bring their fresh energy to events, while Cheryl Farrell hit “the big time” recently in a professional video for diabetes including dozens of singing kids. Members attending or on the guest list included Greg Cash, Kerry Bonner, Shannon King,  Julie Lowe, Sandy Smith, Jessica Santana, and Jane Stenehjem and Dyanne Weiss.  And UCLA grad student Aubrey Kelly stated on Flip camera that this event helped her make up her mind to join the chapter as well as volunteer!  And Cimone’s  peer, Courtney is looking to join as well. Delighted to have all of you in attendance!

Our chapter sponsor and volunteer “paparazzi” Ed Carreon kept the flash bulbs going and we look forward to our visages posted on our website.

The chapter makes an effort to create plenty of networking and career development events throughout the year and in locations that give plenty of ease-of-access to members.  We’re off to a terrific start this year under Paula’s second direction with her second term as President.  Existing volunteers and members and our newest faces all toast to career, content and more value!